We recommend placing your order as soon as you have your date in mind, as orders are confirmed on a first-come, first-served basis.

For the best availability, we recommend placing your order at least *5 working days in advance*.

Monday–Thursday are our dedicated production days, so our designer cakes are available for *Friday, Saturday and Sunday* collection or delivery, including selected public holidays.

We specialise in curated cake designs and accept a limited number of custom cake commissions.

If you're looking for something beyond our online collection, you can submit a *custom cake enquiry* and we'll be happy to review your request.

Our designer cakes are created as shown, with *minimal changes available on selected designs*.

Examples of minimal changes may include a name, age or small decorative adjustment. Changes to the overall design, structure, colour palette or piping style may be considered a custom commission.

If you'd like to make a small adjustment, please contact us on WhatsApp at *8875 3878* before placing your order so we can confirm what is possible.

Self-collection is available from our home-based studio at *Champions Way, Singapore*.

Your full collection address will be provided at checkout and included in your order confirmation receipt once your order has been placed.

Collection is available *strictly between 9am–10am* on your selected collection date.

If you are unable to collect within this time, we kindly recommend opting for delivery when placing your order.

We allow a *15-minute grace period* for late collections.

After this period, we may no longer be able to facilitate collection as we begin preparing for the following production day.

If your cake remains uncollected, it may be available for collection on the following day, subject to availability and storage capacity.

For *Sunday collections*, uncollected cakes will be disposed of after the collection window as we require the available refrigeration space for our upcoming production days.

Delivery is *$35 for residential addresses* and *$40 for non-residential addresses*.

Please ensure that someone is available to receive your cake during the selected delivery window.

If no one is available, our delivery partner may leave the cake at the doorstep or gate and provide photo confirmation of the delivery.

Once the cake has been delivered and photo confirmation has been provided, Cake Delights will not be responsible for any damage, loss or deterioration that occurs afterwards.

We accept *Visa, Mastercard and American Express* credit and debit cards.

Once an order has been placed and payment has been made, *cancellations are not accepted*.

In exceptional circumstances, Cake Delights may, at its discretion, offer store credit instead of a monetary refund. This is assessed on a case-by-case basis and is not guaranteed.

We're happy to do our best to accommodate date changes where possible.

Date changes are *subject to availability* and can only be considered if preparation for your order has not yet begun. Please contact us via WhatsApp as soon as possible to check whether your requested date is available.